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Shipping policy

Salty Creations, LLC Shipping Policy

1. Processing & Shipping Time

We strive to get your orders to you as quickly as possible.

  • Processing Time: The time we need to prepare an order for shipping varies. For specific details, please refer to individual item descriptions.

  • Shipping Schedule: Generally, orders are processed and shipped out within 5 business days.

2. Shipping Disclaimer & Carrier Responsibility

Once a package leaves our warehouse, Salty Creations is no longer responsible for its status.

  • Carrier Delays: We are not responsible for delays caused by the shipping carrier.

  • Loss or Theft: We are not responsible for lost or stolen packages (this includes, but is not limited to, theft after a package has been marked as delivered).

  • Damaged Items: We ensure all fragile items are packaged securely. However, we are not responsible for damages incurred during transit.

3. Missing or Undelivered Packages

If you have not received your items, please use your tracking number to contact the courier directly to inquire about the package's location.

  • USPS Customer Service: 1-800-275-8777

4. Order Errors & Damages (Reporting Window)

Upon receiving your package, please inspect it immediately.

  • 3-Day Reporting Window: All reports of incorrect, missing, or damaged items must be reported to Salty Creations, LLC within 3 days of the delivery date.

  • Verification: We may require photographic proof of the error or damage to process an adjustment.

  • Finality: We are unable to make any adjustments or offer resolutions after this 3-day window has passed.